Everything you need to know, answered in one place.
FaQs about SmartAqua
General Questions
What is SmartAqua?
SmartAqua is a subscription-based smart water purifier service. You don’t buy the purifier, you subscribe to clean, safe drinking water with zero maintenance responsibility.
Is SmartAqua a water purifier or a service?
It’s a service. The purifier is provided as part of your subscription, and SmartAqua manages installation, maintenance, filters, and repairs.
Where is SmartAqua available?
SmartAqua is currently available in select cities and expanding rapidly. Availability is shown inikethe app during signup.
Installation & Setup
How do I subscribe?
Download the SmartAqua app, sign up using OTP, choose the plan, make payment, and schedule installation.
How long does installation take?
Installation is usually completed within 1–3 working days after payment and verification.
Who installs the purifier?
Installation is done by trained and authorized SmartAqua technicians only.
Do I need Wi-Fi at home?
Wi-Fi is required during installation for device activation. Ongoing usage does not require continuous Wi-Fi.
Subscription & Pricing
What is the monthly cost?
₹399 per month (GST included).
Is there any upfront cost?
Yes, a one-time ₹2,500 refundable hardware deposit.
Is the deposit refundable?
Yes. The full deposit is refunded when the purifier is collected back in good condition.
Are there any hidden charges?
No. There are no AMC charges, no service charges, and no filter replacement costs.
Is there a long-term contract?
No long-term contracts. You can cancel anytime.
Water Quality & Purification
What purification technology does SmartAqua use?
SmartAqua uses a 7-stage purification system including RO and in-tank UV protection.
Is the water safe for children and elders?
Yes. The system is designed for safe daily consumption for all age groups.
Does it work with borewell or municipal water?
Yes. SmartAqua is designed for Indian water conditions, including borewell and municipal supply.
Is the water alkaline?
Water quality is balanced for taste and safety. Specific mineralization depends on local water conditions.
Maintenance & Service
Who handles maintenance?
SmartAqua handles all maintenance, servicing, and repairs.
How often are filters replaced?
Filters are replaced proactively based on usage and system health — at no extra cost.
What if the purifier stops working?
Service is automatically scheduled or can be requested via the app.
Are service visits chargeable?
No. All service visits are included in the subscription.
Free Trial & Cancellation
Is there a free trial?
Yes, SmartAqua offers a 7-day free trial.
Can I cancel during the trial?
Yes. You can cancel anytime during the trial period.
What happens after cancellation?
We collect the purifier and refund the ₹2,500 deposit after a condition check.
How long does the refund take?
Refunds are typically processed within 7 working days after device collection.
Safety & Compliance
Is SmartAqua certified?
SmartAqua operates in alignment with applicable Indian water purification and safety standards. Detailed certifications are shared on request.
Is the purifier safe electrically?
Yes. The device is designed for safe residential use with protective electrical components.
Smart Features & App
What can I do with the SmartAqua app?
You can:
Manage your subscription
Track usage
Receive alerts and updates
Request support
Is my data safe?
Yes. SmartAqua uses secure, encrypted systems and follows privacy-first practices.
Relocation & Pause
What if I move houses?
Relocation support is available in serviceable areas. You can raise a request via the app.
Can I pause my subscription?
Pause options may be available depending on location and duration.
Societies & Bulk Installations
Can SmartAqua be installed in housing societies?
Yes. Society approvals and compliance documents can be shared when required.
Do you offer bulk or corporate plans?
Yes. Please contact SmartAqua support for bulk or corporate installations.
Support & Contact
How do I contact SmartAqua support?
Support is available through the SmartAqua app and customer care channels.
What are support hours?
Support hours vary by city and are displayed in the app.
Join the Smart Way to Drink Water
Thousands of products are moving to subscriptions
from entertainment to mobility.
It’s time water did too.
